State Farm® Insurance Agent Ken Richards

"Thank you, Dorothy! I'm happy to hear that you found our team knowledgeable and that your call was handled promptly. We’re always here to assist with any insurance needs you may have. Let us know if there's anything else we can do for you!"

"Thank you, Andrew! I'm happy to hear you think so highly of Ken. We appreciate your feedback and are here to assist with any insurance needs you may have. Let us know if there's anything else we can do for you!"

"Thank you, Chelsea, for your thoughtful review! I'm happy to hear that Jeremy was able to provide you with clear information about your policies without any pressure. It's important to us that you feel informed and supported. If you ever have more questions or need assistance, we're here to help!"

"Thank you for your review, Sherry! I'm happy to hear that Jeremy provided exceptional service and tailored a policy that fits your needs. It's great to know you're satisfied with the rates and value having a local agent. If you ever need anything else, feel free to reach out!"

"Thank you Patti for the kind review. Our job is to make sure you have no surprises when the unexpected happens. I am pleased we were able to answer all your questions to your satisfaction."

"Hello Dinan, Thank you for sharing your feedback. We sincerely apologize for the delay in communication regarding your claim and understand your frustration. After reviewing your file, it appears the claim was not submitted directly through our office, which unfortunately impacted our ability to assist you promptly. I do wish you had reached out to me or my office prior to posting the review, as I am here to advocate on your behalf. Due to the large volume of claims we are currently managing—over 400 claims resulting from the June 6th hailstorm alone plus daily claims—it has been challenging to maintain daily involvement with every individual case. However, as your agent, it is my responsibility to ensure your concerns are addressed, and I cannot do so if I am unaware of any issues. We are actively working with the claims team to ensure you and your contractor are contacted as soon as possible. To address this promptly, I have contacted the claims representative handling your file, as well as their manager, on your behalf. You should expect a call from claims this morning regarding your claim, and your contractor will also be contacted by the claims team today. Please feel free to reach out to us directly anytime—we are here to advocate on your behalf and support you throughout the process. We appreciate your patience and hope to resolve this matter to your satisfaction soon. Ken Richards, Agent"

"Thank you, Jenny, for your wonderful feedback! I'm so happy to hear about your positive experience with Shelby. Her dedication and support are truly commendable, and I'm glad she could assist you with your issue. Our team is committed to providing excellent customer service, and it's great to know that it stands out. Let us know if there's anything else we can do for you!"

"David, I wanted to address the one-star review you posted. I genuinely appreciate your feedback, as it helps us improve our services. However, I would have preferred if you had reached out to our office directly regarding any issues with your claim before posting your review. With over 100 claims currently in our office, it can be challenging to track the status of each one without communication from our clients. To clarify our lack of communication regarding your claim, here is a timeline of our correspondence: June 7: Your claim was filed. June 8, 6:32 PM: You received a text from our office. June 9, 2:37 PM: Our claims team called you. June 9, 2:39 PM: Our claims team sent you a text. June 9, 2:44 PM: Our claims team called you again. June 9, 2:48 PM: Claims team texted your wife. June 11, 6:25 PM: Claims team called your wife. June 11, 6:32 PM: Claims team called your wife again. June 11 Service estimate was completed. During this process you also notified us you Opted OUT of receiving text updates on your claim. If you are still experiencing issues with your claim, please do not hesitate to contact our office directly. We are here to assist you and resolve any concerns you may have. Thank you for your understanding. "

"Thank you for your review, Austin! I'm happy to know you've been satisfied with our service over the years. We appreciate your loyalty and are always here to help with any insurance needs you may have. Thanks for choosing us!"

"Thank you, Rae, for your loyalty over the past 15 years! I'm glad to hear that Jeremy has been a knowledgeable and reliable advisor for you. We're grateful to have you as part of our community and are here to assist with any questions or concerns. Feel free to reach out anytime!"

"Thank you, Carmen, for sharing your experience! I'm glad to hear that Jeremy was able to assist you in securing the coverage you needed for your policies while also saving you money. It's wonderful to know that you're satisfied with the service provided. If you have any more questions or need further assistance, feel free to reach out to our office anytime."

"Thank you, Jordan, for sharing your experience! I'm glad to hear that Jeremy made setting up your insurance smooth and stress-free. It's wonderful to know he provided excellent service and found you a great rate. We appreciate your recommendation and are here for any future insurance needs or questions you may have!"

"Thank you, Bernadette, for your wonderful feedback! I'm glad to know that our team has been helpful in addressing your insurance needs for your home, vehicles, and even your kids' renters insurance. It's great to hear that our suggestions have been beneficial in ensuring you have the right coverage!"

"Thank you, Carlee, for sharing your positive experience! I'm happy to hear that Jeremy has been able to provide you and your family with the coverage you need. We appreciate your kind words and are here for any future assistance you may need."

"Thank you, Jeanette! I'm happy to hear that Jeremy has been able to provide you with exceptional service. Your recommendation means a lot to us. If you have any more questions or need assistance in the future, don't hesitate to reach out!"

"Thank you, Barbara! I'm glad to know you appreciated the knowledgeable and quick assistance, along with the great pricing. If you have any further questions or need assistance, feel free to reach out. We're here to help!"

"Thank you, SarahBeth, for sharing your experience! I'm happy to hear that Jeremy was able to assist with your insurance needs while overseas. It's great to know that he continues to be a valuable resource for you. If you have any more questions or need further assistance, feel free to reach out anytime!"

"Thank you, Shana! I'm happy to know you found our service easy to work with and that we could meet your needs at a fair price. Your recommendation means a lot to us. If you ever have more questions or need assistance, feel free to reach out!"

"Thank you, Jeremy, for your wonderful feedback! I'm happy you've felt well taken care of over the years. I'm glad our team was able to assist you. Your confidence in our coverage means a lot to us! We're always here to assist with any future needs or questions you may have. Your recommendation is truly appreciated!"

"Thank you so much for your kind words and for being with us for over a decade! We're happy to be considered like family and truly appreciate your recommendation. If there's anything more we can do for you, please don't hesitate to reach out."

"Thank you, Jim, for sharing your experience! I'm happy to hear that Shelby was able to assist you effectively. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"

"Thank you, Allison, for your wonderful feedback! I'm happy to know that your experience with us over the past 12+ years has been smooth and that Jeremy has been a standout for you. It's great to hear that you feel we have your best interests at heart. If you ever need anything or have questions, feel free to reach out to our office in Grand Junction. We're here to help!"

"Thank you, Kathy! I'm glad to hear that Jeremy was able to assist you so effectively. His knowledge and patience are truly appreciated, and it's wonderful to know he could answer all your questions. If you need any further assistance or have more questions, feel free to reach out."

"Thank you, Seanery, for your continued support over the years! I'm happy to know that you've consistently received great service from our office. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"

"Thank you, Jordyn! I'm delighted to hear about your positive experience with Jeremy. His dedication to ensuring comprehensive protection is truly commendable. We appreciate your recommendation and are here for any of your insurance needs."