State Farm® Insurance Agent Ken Richards

"Thank you, Lori! I'm happy to know you've been with us for so many years and find our team fantastic to work with. We truly appreciate your loyalty. If there's anything else we can do for you, just let us know!"

"Thank you, Tammy, for your wonderful feedback! I'm happy to know that you've felt like family with us for over a decade. It's great to hear that your claims were handled swiftly and professionally. We appreciate your loyalty and look forward to serving you for many more years. If you ever need anything, just let us know!"

"Thank you for your review, Sherry! I'm happy to hear that Jeremy provided you with professional and comfortable service. It's great to know that his knowledge of Colorado laws made a positive impact on your experience. If you have any more questions or need further assistance, feel free to reach out!"

"Thank you, Houston! I'm happy to hear that Jeremy was able to assist you efficiently with your insurance needs. Our team is dedicated to providing helpful and prompt service. If you have any more questions or need further assistance, feel free to reach out!"

"Thank you, Kennedy! I'm really happy to hear about your positive experience with our office and Jeremy. It's wonderful to know that you find us easy to reach and enjoyable to work with. Your recommendation means a lot to us. Let us know if there's anything else we can assist you with!"

"Thank you, Lindsey! I'm happy to hear that Bryan was able to assist you effectively. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"

"Thank you, Cara! I'm happy to hear you're satisfied with our service and that the switch has been a positive experience for you. If you have any questions or need assistance in the future, feel free to reach out. Thanks for choosing us!"

"Thank you, Angellee! I'm happy you found our service simple and quick. We always aim to provide great customer service. If you need anything else, feel free to reach out!"

"Thank you for your kind words! I'm so happy to hear that our team was able to assist you quickly and thoroughly. It's fantastic to have been part of your journey for the past 15 years. We’re always here to help with anything you need!"

"Thank you, Trevor! I'm happy to hear that we provided such excellent service during your roof replacement claim. It's great to know the process was smooth and that you felt supported throughout. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"

"Thank you, Maureen! I'm delighted to hear that Jeremy has been such a valuable resource for your coverage needs. We appreciate your kind words and look forward to continuing to serve you for many years. If there's anything else we can do for you, just let us know!"

"Thank you for your review, Kyle! I'm happy to hear that Jeremy has been so helpful in ensuring you have the coverage you need. Your recommendation means a lot to us. If you ever have more questions or need assistance, feel free to reach out!"

"Heidi, thank you for sharing your experience! I'm happy to hear that Shelby was able to assist you with your insurance needs. We appreciate your recommendation and are here for any future questions or needs you might have. Let us know if there's anything else we can do for you!"

"Thank you, Jeff! I'm happy to hear that Jeremy has been going above and beyond for your insurance needs. His knowledge and proactive approach are truly valued by our office. If there's anything else we can assist you with, feel free to reach out!"

"Hello Dinan, Thank you for sharing your feedback. We sincerely apologize for the delay in communication regarding your claim and understand your frustration. After reviewing your file, it appears the claim was not submitted directly through our office, which unfortunately impacted our ability to assist you promptly. I do wish you had reached out to me or my office prior to posting the review, as I am here to advocate on your behalf. Due to the large volume of claims we are currently managing—over 400 claims resulting from the June 6th hailstorm alone plus daily claims—it has been challenging to maintain daily involvement with every individual case. However, as your agent, it is my responsibility to ensure your concerns are addressed, and I cannot do so if I am unaware of any issues. We are actively working with the claims team to ensure you and your contractor are contacted as soon as possible. To address this promptly, I have contacted the claims representative handling your file, as well as their manager, on your behalf. You should expect a call from claims this morning regarding your claim, and your contractor will also be contacted by the claims team today. Please feel free to reach out to us directly anytime—we are here to advocate on your behalf and support you throughout the process. We appreciate your patience and hope to resolve this matter to your satisfaction soon. Ken Richards, Agent"

"Thank you, Dorothy! I'm happy to hear that you found our team knowledgeable and that your call was handled promptly. We’re always here to assist with any insurance needs you may have. Let us know if there's anything else we can do for you!"

"Thank you, Andrew! I'm happy to hear you think so highly of Ken. We appreciate your feedback and are here to assist with any insurance needs you may have. Let us know if there's anything else we can do for you!"

"Thank you, Chelsea, for your thoughtful review! I'm happy to hear that Jeremy was able to provide you with clear information about your policies without any pressure. It's important to us that you feel informed and supported. If you ever have more questions or need assistance, we're here to help!"

"Thank you for your review, Sherry! I'm happy to hear that Jeremy provided exceptional service and tailored a policy that fits your needs. It's great to know you're satisfied with the rates and value having a local agent. If you ever need anything else, feel free to reach out!"

"Thank you Patti for the kind review. Our job is to make sure you have no surprises when the unexpected happens. I am pleased we were able to answer all your questions to your satisfaction."

"Thank you, Jenny, for your wonderful feedback! I'm so happy to hear about your positive experience with Shelby. Her dedication and support are truly commendable, and I'm glad she could assist you with your issue. Our team is committed to providing excellent customer service, and it's great to know that it stands out. Let us know if there's anything else we can do for you!"

"David, I wanted to address the one-star review you posted. I genuinely appreciate your feedback, as it helps us improve our services. However, I would have preferred if you had reached out to our office directly regarding any issues with your claim before posting your review. With over 100 claims currently in our office, it can be challenging to track the status of each one without communication from our clients. To clarify our lack of communication regarding your claim, here is a timeline of our correspondence: June 7: Your claim was filed. June 8, 6:32 PM: You received a text from our office. June 9, 2:37 PM: Our claims team called you. June 9, 2:39 PM: Our claims team sent you a text. June 9, 2:44 PM: Our claims team called you again. June 9, 2:48 PM: Claims team texted your wife. June 11, 6:25 PM: Claims team called your wife. June 11, 6:32 PM: Claims team called your wife again. June 11 Service estimate was completed. During this process you also notified us you Opted OUT of receiving text updates on your claim. If you are still experiencing issues with your claim, please do not hesitate to contact our office directly. We are here to assist you and resolve any concerns you may have. Thank you for your understanding. "

"Thank you for your review, Austin! I'm happy to know you've been satisfied with our service over the years. We appreciate your loyalty and are always here to help with any insurance needs you may have. Thanks for choosing us!"

"Thank you, Rae, for your loyalty over the past 15 years! I'm glad to hear that Jeremy has been a knowledgeable and reliable advisor for you. We're grateful to have you as part of our community and are here to assist with any questions or concerns. Feel free to reach out anytime!"

"Thank you, Carmen, for sharing your experience! I'm glad to hear that Jeremy was able to assist you in securing the coverage you needed for your policies while also saving you money. It's wonderful to know that you're satisfied with the service provided. If you have any more questions or need further assistance, feel free to reach out to our office anytime."