State Farm® Insurance Agent Ken Richards
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Taylor Fiscus
June 3, 2026
5
out of
5
rating by Taylor Fiscus
"Jeremy is the best guy out there. Great demeanor and easy to deal with! Would recommend!"
melissa richards
June 3, 2026
5
out of
5
rating by melissa richards
"Really easy to work with and was great at finding me the right coverages for my needs!"
We responded:
"Thank you so much for the 5-stars, melissa! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Ken Richards’s Team anytime."
Tom Elkins
May 28, 2026
5
out of
5
rating by Tom Elkins
"Had these guys for decades. Don't buy insurance from anyone else. These guys ROCK!"
We responded:
"Wow, thank you for the 5-star review, Tom! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
makana Drennan
May 27, 2026
5
out of
5
rating by makana Drennan
"Kristina has always been helpful and provided great service!"
We responded:
"Makana, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Ken Richards Team and Kristina in particular!"
Robert Quintero
May 27, 2026
5
out of
5
rating by Robert Quintero
"Ken and his team are great. Always there to help and answer any questions. Highly recommended."
We responded:
"Thank you for the amazing review, Robert! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Steve Steinkirchner
May 26, 2026
5
out of
5
rating by Steve Steinkirchner
"The staff is friendliest staff I have encountered at an insurance facility"
We responded:
"Thank you for your 5-star review Steve. We Truly appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Ken Richards’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here."
Evan Solida
May 26, 2026
5
out of
5
rating by Evan Solida
"Even though I only need a temporary renters policy, I was provided with excellent support and service. Jeremy answered all my questions and concerns, and helped me get the proper coverage for a fair price."
We responded:
"Thank you for the amazing review, Evan! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Shannon Power
May 20, 2026
5
out of
5
rating by Shannon Power
"Awesome and prompt customer service, good communication. I've been so happy with the consistently high level of service with Jeremy."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Ken Richards Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Grand Junction ."
Dave Clamor
May 18, 2026
5
out of
5
rating by Dave Clamor
"Great team and always helpful. Have car insurance and home owners insurance with them."
We responded:
"Dave, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance or Financial Services related, do not hesitate to reach out to State Farm Agent Ken Richards Team—we are always here to help!"
Mark Fenner
May 4, 2026
5
out of
5
rating by Mark Fenner
"Jeremy at Ken Richard’s State Farm has been my personal agent for many years. Jeremy’s level of Customer service is un-matched. He’s always available when I need him. I feel very comfortable recommending him to anyone for all of your insurance needs."
We responded:
"Thank you for the amazing review, Mark! It is truly the goal of our team to exceed expectations when it comes to all insurance needs.Mark, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Ken Richards’s Team!"
Jim Pollack
April 28, 2026
5
out of
5
rating by Jim Pollack
"Shelby is nice and was very helpful to me"
We responded:
"Thank you, Jim, for sharing your experience! I'm happy to hear that Shelby was able to assist you effectively. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
Rob Zentner
April 21, 2026
5
out of
5
rating by Rob Zentner
"I’ve had a great experience working with Ken and his team. Ken stands out for his clear, consistent communication—he always takes the time to explain options and make sure everything is understood, which makes the whole process feel straightforward and stress-free. I also want to recognize the agency for being equally helpful and responsive. It’s clear that the entire agency prioritizes customer service. Overall, the agency is incredibly friendly, approachable, and easy to work with. They make themselves accessible when you need them, and it genuinely feels like they have my best interests in mind. I highly recommend them to anyone looking for reliable and personable insurance support."
We responded:
"Wow, thank you for the 5-star review, Rob! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, The Ken Richards State Farm team is just a phone call away, please do not hesitate to get in touch!"
Tim Bauer
April 17, 2026
1
out of
5
rating by Tim Bauer
"Kevin Richards came out in 2012 to take pictures of my house before he started policy.. we've had problems with them standing up to their word. Overcharging us because of his agent's mistakes. They've been overcharging me for 14 years because they made the mistake of listing us with not having a metal roof but a shingle roof. Contacting them over 2 years ago and after asking for 2 years they finally sent me a form to fill out to prove I had a metal roof. Now I've been informed they've changed my policy to a metal roof. But the agent also informed us that they would only backdate the policy for 30 days when this has been going on for 14 years. When my wife bought a new car at the agent screwed up and it cost us an extra $75. When trying to address this problem Ken Richards agency is not willing to help us with the problems that they caused. Every time I call there I just expect to get the wrong answer. After 12 years and by 10 to 15 mistakes costing me and my wife thousands of dollars they will never stand up to their mistakes that were the problems they cause on your policies. This is the most unprofessional company I've ever worked with . I don't know how they seemed to get good reviews because they never ever stand up and pay you back for the problems they caused. Agents Jeremy and Christina have both admitted to mistakes and also they won't help us with their overcharging. Again not sure how they get the reviews that they get with the way they treat their customers. If this is your age and I strongly suggest you go elsewhere. They provide no customer service!!"
We responded:
"Tim, I am extremely sorry to hear how unhappy you are with your interaction with us here on State Farm Agent Ken Richards’s Team. I would like to address this issue directly and take the necessary steps to ensure it does not happen again. Regarding your issue with your home, The correction to your roof (documents signed by you) was completed in April 2022 after you brought it to our attention. We conducted a review with you and Nancy January of 2023 where you were happy with the policy and coverage. The auto issue you are referring to was refunded July 2025. However, we deeply regret that your experience with us here was so disappointing. I understand the frustration you must be feeling and I apologize. Me and my team have worked diligently to address your issues in a timely manner. We are committed to delivering an exceptional experience for everyone, and your feedback will help us improve."
Michelle Smith
April 10, 2026
5
out of
5
rating by Michelle Smith
"Jeremy’s customer service is outstanding. He is cognizant of questions I may ask before I even know what I need to ask. He is gracious and engaged with my needs as a customer. Highly recommend!!!"
We responded:
"Thank you Michelle for your kind, 5-Star, review of the State Farm Agent Ken Richards Team, and Jeremy in particular. Being your Insurance Coach is what we strive to be."
Evan P
April 6, 2026
5
out of
5
rating by Evan P
"Jeremy Davis with Ken Richards State Farm is always on top of his game! 😎"
We responded:
"Thank you for your kind, 5-Star, review of the State Farm Agent Ken Richards Team, and Jeremy in particular. We appreciate it!"
Tyshea Denning
April 3, 2026
5
out of
5
rating by Tyshea Denning
"Jeremy’s service is always top tier! Thank you"
We responded:
"Thank you Tyshea for the fabulous review of Ken Richards State Farm and Jeremy in particular. He is a valuable member of our team."
caleb welborn
March 30, 2026
5
out of
5
rating by caleb welborn
"Great people to work with all around!"
We responded:
"Thank you for your kind, 5-Star, review of the State Farm Agent Ken Richards Team. We appreciate it!"
Joel Pritchett
March 27, 2026
1
out of
5
rating by Joel Pritchett
"Home owners, and renters insurance policies beware!!!!!! "You do realize that the company is just trying to save money with this denial" "The AI technology is just as good as a technician" Jeremy advised me that filing a catastrophic hail damage claim from June 2025 on my rental policies, would not effect my home owners policy. Never called or answered the phone for an annual review of policies. Never followed up to reschedule. I had have my policies sent to another state farm agency to be reviewed for them to tell me that Jeremy of Ken Richards State Farm straight up lied to me about disaster claims affecting home owners. I called back 3/27/26 and Jeremy had no idea that disaster claims on rentals would affecty home owners policy. "I did not know that would effect you so much." Clearly Jeremy hadn't done his due diligence to review my records and go to underwriting about my home owners policy. I had to switch to another agent in State farm. That agent told me I'm uninsurable on my home and I basically can't make any claim on any of my properties until 2028. Jeremy straight up lied to me about what to do on filing a claim because he didn't look into my policy information. And when I confronted him today about it, he had no idea that the disaster claims would affecty home owners policy. I even asked him on the phone today if he knew that the disaster claims would affecty home owners policy and he said he didn't know that would happen. Jeremy didn't make any records of our conversations per the current state farm agent that I'm working with. Jeremy didn't do his job to advise me properly if I should file hail damage claims. He didn't advocate for me during the process of hail damage repairs. Jeremy didn't follow up with an annual review of my policies. He didn't know what what was in my policies. Jeremy is just sitting on his paycheck of commissions and doesn't do his due diligence for you the customer. Here is the example of Everything that is wrong withan insurance company and and insurance agent that is checked out."
We responded:
"Hello Joel, I’m sorry to hear about your dissatisfaction and appreciate the opportunity to respond to your concerns. First and foremost, I want to clarify that at no time did anyone on my team say that “the company is just trying to save money with this denial” or that “the AI technology is just as good as a technician.” We are not claims adjusters and are not licensed in claims, but we always strive to provide transparent and accurate information based on policy terms and underwriting guidelines. Regarding your questions about how claims on rental properties might affect your homeowners policy, insurance policies can be complex and vary significantly. At the time you filed claims on your rental properties, neither I nor State Farm insured your homeowners policy. We always aim to provide guidance based on the information available and encourage policyholders to carefully review their coverage details. We also guide customers on the potential ramifications of filing claims. I regret if there was any misunderstanding or if we were not clear enough in explaining the possible impacts. As for your policy review, my notes indicate that Jeremy missed your scheduled review phone appointment by approximately 15 minutes due to a customer walking into the office. However, he promptly called and left you a voicemail apologizing and asking if we could reschedule or if now would work. He also followed up with a text message with the same request. Unfortunately, we never received a response. I want to assure you that I work diligently to be available to my clients and we conduct annual reviews 52 weeks a year. I am in the office five days a week from 8:30 AM to 5 or 5:30 PM and make every effort to return calls and reschedule appointments promptly. That is far from being “checked out.” If communication fell short in your case, I sincerely apologize. Your feedback is important to me, and I take it seriously. Since you have already moved your insurance to a Denver agent I wish you nothing but the best in the future. Thank you for allowing me to address your concerns. "
Kyrsten Mazrin
March 27, 2026
5
out of
5
rating by Kyrsten Mazrin
"Ken is a Great agent! Took his time going through all of or policies"
We responded:
"Thank you for the wonderful 5-star review! I am so happy you had a wonderful experience with me here at my State Farm office. If you or Todd ever need anything down the road, do not hesitate to reach out, we would love to help!"
I G
March 13, 2026
5
out of
5
rating by I G
"Jeremy is the absolute best and really went above and beyond to make sure I got the best rates."
We responded:
"Thank you for the amazing review, I! It is truly the goal of our team to exceed expectations when it comes to all your insurance needs."
Istvan Potyondy
March 12, 2026
5
out of
5
rating by Istvan Potyondy
"We have been State Farm customers since 1974. Our longevity with the Company says it all. For the last 15 years, after moving to Grand Junction from Houston, we have been clients of Ken Richards’ State Farm. All of the agents in the office are top notch and customer service isa top priority."
We responded:
"Istvan, thank you so much for the wonderful review! We really appreciate your kind words. If you or Martha, ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to Agent Ken Richards or my Team, we are always here to help!"
Shawn O'Toole
March 11, 2026
5
out of
5
rating by Shawn O'Toole
"Shelby Shafer was amazing!! She helped me with my questions and gave me positive feedback and advice! She offered me a contact number to reach out to her for any further assistance I may need!"
We responded:
"Thank you Shawn for the glowing review of Shelby and our office. We are here to make sure your insurance goes right. Let us know anytime we can help."
Darrah Barnes
March 3, 2026
5
out of
5
rating by Darrah Barnes
"We always receive the very best service. They always remember our name and are very helpful."
We responded:
"Thank you for the amazing review, Darrah! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Ali Rowe
March 2, 2026
5
out of
5
rating by Ali Rowe
"Shelby is kind, caring, understanding, and explained everything I had asked in detail. She was able to answer most of my questions before I asked them. I use them for my company insurance, my auto insurance, and my life insurance! If your insurance rates are high or you are just now looking for insurance go see Shelby at State Farm!"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a most positive experience with Shelby. Should you have any further questions or require assistance, please do not hesitate to contact us here at Ken Richards State Farm."
Brenda Cordova
February 26, 2026
5
out of
5
rating by Brenda Cordova
"Shelby Shafer was so helpful with my verification of Insurance request. She had to send the document twice because of a computer glitch and she responded quickly and my issue was solved! Thank you Shelby for the help!"
We responded:
"Hello Brenda, We appreciate the time you took to give us such a great rating! Hearing that your experience went well really makes our day. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. It was a pleasure to serve you."